For Fans
Effective Date: July 20, 2026 | Last Updated: July 20, 2026
Run a truck? These terms are for people using HeyTruk to find trucks. If you manage or represent a food truck, the Operator Terms of Use apply to you.
HeyTruk helps you find the food trucks you love — which trucks are out, where they're parked right now, what's on the menu, what deals are running — and pings you when a truck you follow pulls up nearby. These Terms are the agreement between you and us for using the app.
By downloading, installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. These Terms, together with our Privacy Policy, form the entire agreement between you and us regarding your use of the Service. If you do not agree with all of these Terms, you are prohibited from using the Service and must discontinue use immediately.
You must be at least 13 years old — or the higher minimum age required by your local law — to use the Service. By using the Service, you represent that you meet this age requirement, have the legal capacity to accept these Terms, are not barred from using the Service under applicable law, and that the information you provide is accurate. If we learn that someone under the required age is using the Service, we will terminate their account and delete their data.
Fans sign in with a phone number, which we verify by sending a one-time code by SMS (see §20). We do not use or store a password for your account, and HeyTruk does not use "Sign in with Apple" or "Sign in with Google." You are responsible for the security of the phone number you use to sign in and for all activity under your account. Do not share your account or one-time codes, and notify us promptly of any unauthorized access. You agree that your registration information is true, accurate, and current, and you will keep it updated. We may suspend or terminate accounts that use false information or that are created by automated means.
You agree not to:
You are responsible for all Content you submit. By submitting Content, you grant the Company a worldwide, non-exclusive, royalty-free, sublicensable license to use, store, reproduce, display, and transmit that Content to operate, provide, and improve the Service, and to display your reviews and ratings to other users as described in the app. You retain ownership of your Content. This license ends when you delete the Content or your account, except where it has already been shown to other users or where we must retain it to comply with law. You represent that your Content is your own or that you have the rights to submit it, and that it does not violate anyone's rights or any law. We may remove or edit Content that we reasonably consider harmful or in breach of these Terms, and may suspend accounts that repeatedly violate them.
When you rate or review a Truck, you should have firsthand experience with it; your review should be honest and must not contain profanity, abusive, hateful, or discriminatory language, references to illegal activity, or false or misleading statements; you should not review a Truck you own or compete with; and you may not organize a campaign to post reviews. We may accept, reject, or remove reviews at our discretion but have no obligation to screen them. Reviews reflect the views of the users who post them, not ours, and we are not liable for them. By posting a review, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, and display it in connection with the Service.
We use your device's location to show nearby Trucks, power your saved "Radar" locations, and send you proximity alerts ("Heys") when a Truck you follow goes live near a place you care about. You may choose whether to share precise or approximate location, or to disable it, through your device settings; some features will not work without location access. You accept the risks of location features, including that location data may reveal patterns in your movements and that technical malfunctions may cause inaccurate or delayed information. You use location features at your own risk. See our Privacy Policy for details.
HeyTruk does not prepare, inspect, sell, or deliver food, and does not verify the safety, quality, ingredients, allergen content, price, or accuracy of any menu or information shown on the Service.
All food is prepared and sold solely by the Operator of the relevant Truck. You acknowledge that menus, prices, availability, hours, and locations shown on the Service may be out of date or inaccurate, and you should confirm directly with the Truck before relying on them. If you have a food allergy, intolerance, or dietary or medical restriction, confirm ingredients and preparation directly with the Truck — do not rely on HeyTruk listings for allergen or medical decisions. Responsibility for food safety, quality, allergen disclosure, and health-regulation compliance rests entirely with the Operator.
Core use of HeyTruk is free for Fans. If we offer paid features — such as an optional supporter subscription or tips — purchases are processed by the Apple App Store or Google Play; we are not a party to that payment transaction, and refunds are handled by the store under its policies. Any subscription auto-renews at the then-current price for the same period until you cancel, and price, billing period, and any trial are shown before you purchase; you can manage or cancel in your store account. Except where required by law, all sales are final. Nothing here limits statutory consumer rights that cannot be waived under the law of your country of residence.
We grant you a revocable, non-exclusive, non-transferable, limited license to install and use the HeyTruk app on devices you own or control, strictly under these Terms. You may not: decompile, reverse engineer, disassemble, or attempt to derive the source code of the app (except as permitted by law); modify or create derivative works of the app; remove any proprietary notices; use the app for any unauthorized or revenue-generating purpose it is not designed for; or use the app to build a competing product.
Apple and Google. If you obtained the app from the Apple App Store or Google Play (each an "App Distributor"), your license is limited to use on a device running the applicable operating system under that store's usage rules; the App Distributor has no obligation to provide maintenance or support for the app; in the event the app fails to conform to any applicable warranty, Apple (where applicable) may refund the purchase price, if any, and to the maximum extent permitted by law will have no other warranty obligation; and the App Distributors are third-party beneficiaries of these Terms with the right to enforce them against you.
The Service may contain links to third-party websites and content — for example, a Truck's own website, social media, or ordering page — that we do not control, investigate, or endorse. We are not responsible for the accuracy, policies, or practices of any third-party site or content, and any dealings you have with a third party (including any purchase you make from a Truck through its own ordering page) are solely between you and that third party. You access third-party sites and content at your own risk and should review their terms and privacy policies.
We reserve the right (but not the obligation) to monitor the Service for violations of these Terms, take appropriate legal action against violators, remove or disable Content that breaches these Terms or burdens our systems, and otherwise manage the Service to protect our rights and its proper functioning. We do not guarantee the Service will be available at all times, and we may modify, suspend, or discontinue all or part of it without notice; we are not liable for any resulting unavailability.
We respect intellectual property rights. If you believe Content on the Service infringes a copyright you own or control, send a written notice to our designated agent at hey@heytruk.com (subject: "DMCA") including: (1) a physical or electronic signature of a person authorized to act for the owner; (2) identification of the copyrighted work; (3) identification of the allegedly infringing material and where it is located on the Service; (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information is accurate and you are authorized to act for the owner. We may remove infringing material and terminate repeat infringers' accounts. A counter-notification process is available; misrepresentations in a notice or counter-notice may create liability under 17 U.S.C. § 512(f).
The Service — including its content, features, functionality, design, code, and the HeyTruk name and branding (the "Marks") — is owned by the Company and protected by copyright, trademark, and other laws. We grant you a non-exclusive, non-transferable, revocable license to access the Service and its content for your personal, non-commercial use only. You may not copy, reproduce, republish, distribute, sell, or otherwise exploit any part of the Service, Content, or Marks without our prior written permission. Trucks retain rights in their own names, logos, menus, and content.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the accuracy or completeness of any menu, price, location, schedule, deal, or other Content, and we are not responsible for any transaction or interaction between you and a Truck or other third party.
To the maximum extent permitted by law, the Company and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any illness, injury, lost data, or losses arising from your use of the Service, food obtained from a Truck, inaccurate listings, location features, or the conduct of any Operator, user, or third party — even if advised of the possibility. Our total liability for any claim will not exceed the greater of the amount you paid us in the twelve (12) months before the event and one hundred dollars ($100 USD).
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, gross negligence or willful misconduct, or any liability that cannot be excluded under applicable law, including non-waivable consumer rights in your jurisdiction. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, your Content, or your violation of any third party's rights. This does not apply to the extent prohibited by applicable law.
We may suspend or terminate your account, with or without notice, for violation of these Terms, illegal or fraudulent conduct, security concerns, extended inactivity, or any reason at our discretion where reasonable. You may delete your account at any time through Settings; deletion is handled as described in our Privacy Policy. Sections 5.2, 9, 16, 17, and 19 survive termination.
These Terms and your use of the Service are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. This does not deprive consumers of the protection of mandatory provisions of the law of the country in which they reside.
Before starting arbitration, the parties agree to try to resolve any dispute informally for at least thirty (30) days after written notice.
Any dispute not resolved informally will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in New Jersey. You understand that without this provision you would have the right to sue in court and have a jury trial. This does not apply to claims eligible for small claims court, intellectual property disputes, or requests for injunctive relief.
You may opt out by emailing hey@heytruk.com within 30 days of creating your account, including your name and a clear statement that you wish to opt out. If you opt out, disputes will be resolved in the state or federal courts located in New Jersey.
Disputes will be conducted on an individual basis only, not as a class, consolidated, or representative action. You waive any right to participate in class actions or class-wide arbitration against us.
If you are a consumer in the EU, EEA, or UK — or any jurisdiction whose mandatory law prohibits compelled arbitration or class waivers of consumer claims — §§19.3 and 19.5 do not apply to the extent prohibited, and you may bring claims in the competent courts of your country of residence.
By providing your phone number, you consent to receive account-related SMS messages from us, including one-time verification codes. We do not send marketing SMS.
Using the Service, sending us email, and completing forms are electronic communications. You consent to receive communications from us electronically, and you agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing. You consent to the use of electronic records and signatures.
We maintain data you transmit for operating the Service and back it up routinely, but you are responsible for your own data and we are not liable for any loss or corruption of it. The Service may contain typographical errors or inaccuracies, and we may correct them and update information at any time without prior notice.
You represent that you are not located in, or a national or resident of, any country subject to comprehensive US, UN, EU, or UK sanctions, and are not on any sanctioned-party or denied-persons list. You agree not to use the Service in violation of any export control or sanctions laws.
If you are a California resident and a complaint is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.
We may modify these Terms at any time and will notify you of material changes through the Service or by email; we will also update the "Last Updated" date. Your continued use after changes are posted constitutes acceptance. If you do not agree, you must stop using the Service and delete your account.
Severability. If any provision is invalid, the rest remain in effect. No waiver. Our failure to enforce a provision is not a waiver. Assignment. You may not assign these Terms without our consent; we may assign them in a merger, acquisition, or sale of assets. No agency. These Terms create no partnership, joint venture, or agency between us. Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and us regarding the Service.
For questions about these Terms, contact hey@heytruk.com. A postal address is available upon request.
By using HeyTruk, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.
HeyTruk · Fan Terms of Use · Operator Terms · Privacy Policy