Troubleshooting
Contact support
Submit a ticket with your username, what happened, and the merchant, date and time. For Truk Shop, the order number. Replies come by email and on the ticket page.
Before you write
Search this site. The articles cover alerts, Radar, offers, rewards, Truk Shop and the games, and most questions are answered in one.
Submit a ticket
Submit a ticket. A confirmation email carries the link to your ticket; replies show there and arrive by email. Email hey@heytruk.com works too. One message with the details below is faster than several without them.
What to include
| Topic | Include |
|---|---|
| Any | The username or phone number on your account; what you expected and what happened |
| An alert | The merchant, the date and time, which Radar was active |
| A visit or points | The merchant, the date and time, how you verified the visit |
| An offer, reward or prize | The merchant, which offer, the date and time, what they said |
| Truk Shop | The order number from the Redemption screen |
| A listing | The merchant's name and what is wrong |
| A crash | Phone model, iOS version, app version, what you were doing |
A screenshot helps when there is something to see.
Merchant questions
If you run a truck, cart or pop-up, the merchant site at merchants.heytruk.com has its own help and contact.
Checked against the app on October 5, 2026.