Troubleshooting
HeyTruk app
Articles
Sign-in code never arrivesCheck the number, wait a minute, resend. Five codes per number in 15 minutes; after that, wait. Carrier spam filters and short-code blocks are the usual causes.
The map is empty or stuckCheck location permission, the day you are viewing, your signal, and whether a filter is on. Pull down to refresh; the app keeps the last lineup when you have no signal.
A truck shows the wrong location or hoursLocations come from the merchant first, then their posted schedule, then fans' tags. Report a wrong one from the merchant's page and tell us what you saw.
A claimed offer or reward was refused at the windowCheck expiry, the truck, whether it was already used, and whether the merchant was live. Ask them first, then contact support with the details.
Points, badge or streak look wrongMost gaps are a visit that was not verified, an action that only pays once, a badge waiting for Claim, or the 25% weighting on the level meter. Here is what to check and what to send.
The app crashes or will not updateUpdate from the App Store, restart the phone, free up storage, and reinstall if it keeps happening. Signing in again brings everything back; nothing is stored only on the phone.
Report a listing or a photoWrong business, closed business, a listing that is not a merchant, or a photo that should not be there: report it from the page and tell us what is wrong.
Contact supportSubmit a ticket with your username, what happened, and the merchant, date and time. For Truk Shop, the order number. Replies come by email and on the ticket page.
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