Troubleshooting
Points, badge or streak look wrong
Most gaps are a visit that was not verified, an action that only pays once, a badge waiting for Claim, or the 25% weighting on the level meter. Here is what to check and what to send.
Points
Work through Why did my points not show up?. The two things people miss most: a visit only pays when it is verified (sticker, code, I just paid, or a Square receipt), and the level meter counts activity at 25%, so it moves less than your balance.
Badges
A badge you earned pays nothing until you tap Claim reward on the Rewards screen. A badge that seems stuck one short usually counts something narrower than it looks: verified visits, not any visit; distinct days, not entries. Open the badge card; it says what it counts.
Streak
A day counts (New York time) when you verify a visit, rank, log a Bite Note or play the Daily Route. A Free Run does not count. One missed day in seven is forgiven (two at Foodie and Legend); a second miss ends the run. Milestones pay once per run.
What to send
If it still looks wrong, contact support with: what you did, the merchant, the date and time, and what the app showed. Screenshots of the Rewards screen help. We can see every points transaction on your account and tell you exactly what happened.
Checked against the app on October 5, 2026.