Account, app settings and privacy
Help and contact support
Search this help center first. For anything it does not answer, submit a ticket with the details below; you get a reply by email and a link to follow it.
Find the answer
This site, support.heytruk.com, has an article for every part of the app. Search it with the word the app uses: alerts, Radar, Drops, Truk Shop, Bite Notes.
Send feedback
Me → Settings → Help → Send feedback: bugs, ideas and missing trucks. It reaches the HeyTruk team with your app version attached.
Submit a ticket
Go to Submit a ticket. You get a confirmation email with a link to the ticket, where replies appear; they are emailed to you as well. Questions the help center already answers get a reply within a minute; anything about money, a prize, a report or a listing is read by a person. Include:
- The username or phone number on your account.
- What you expected and what happened.
- The merchant's name and the date and time, for anything about a visit, an offer or an alert.
- The order number from the Redemption screen, for anything about Truk Shop.
- A screenshot, if there is something to see.
Merchant offers
An offer, Drop, punch card or draw prize is the merchant's. Ask them at the window first; they can honor it and usually explain a refusal in a sentence. Report repeated refusals to support so we can follow up.
For merchants
Merchant questions (claiming a listing, Truk Manager, Pull Up, offers) go to the merchant site at merchants.heytruk.com.
Checked against the app on October 5, 2026.