Changing or canceling a request

Before you confirm

A request is not a booking. Change the headcount, date or anything else by replying to the merchant from your quote hub or the quote email; they send an updated quote. To drop a request, tell the merchant from the same place. Nothing has been charged.

After you confirm

Each merchant sets a cancellation policy, shown on their events page and on the quote as Cancellation policy ("Free cancellation 14 days before the event", for example). Confirming the booking accepts those terms.

• Cancel inside the free window and you get a full refund.
• Cancel after it and the policy's tiers apply.
• If the merchant cancels for any reason at their end, you get a full refund.

To cancel a confirmed booking, write to the merchant from the quote hub, and if you need help, contact support with the event name and date.

Changing a confirmed booking

Headcount changes are common; the merchant re-itemizes and you confirm the new total before anything extra is charged.