What happens after you send it

1. The merchant reads it. Your request shows "Seen, waiting on a quote" once they have opened it, and "Waiting on them" until they answer.
2. They quote. Each merchant quotes their own spread and price. The quote arrives by email and in your quote hub, the page linked from the email, where every merchant you asked is listed together.
3. You confirm the details and accept a quote. Anything extra is itemized before you confirm; no fee appears later.
4. Payment. Nothing is charged until you and the merchant both confirm. Payment and the merchant's cancellation terms are shown before you book, and those are the terms you agree to.
5. The day of. The merchant arrives, sets up and serves. For a guests-pay event, your guests order and pay at the window as they would on the street.

How long it takes

Merchants answer at their own pace; most reply within a day or two. Ask several merchants if the date is close.

If the merchant has to cancel

If the merchant cancels for any reason at their end, you get a full refund, whenever it happens.