Drops, promotions and offers
Want it, Notify me and Pre-order
Notify me sends an alert when a Drop goes live. Want it tells the merchant you are interested. Pre-order reserves one through the merchant's own page.
A Drop has up to three buttons. None of them holds food for you unless the merchant takes pre-orders.
Notify me
On a Drop that is Coming up, tap Notify me. You get an alert the moment the merchant marks it live. The button reads "You'll be notified when this drops. Tap to stop" once it is on; tap again to turn it off. Your Notify me Drops also show under the Drops tab filter.
Want it
Tap the heart to mark a Drop you want. It is a signal to the merchant of how many people are interested, and it keeps the Drop on your radar in the tab. It does not reserve anything.
Pre-order
Some Drops are limited items the merchant sells in advance. Tap Pre-order and the merchant's own ordering page opens in your browser. The Drop's page shows when pre-orders close. Payment, pickup and refunds for a pre-order are between you and the merchant, on their page; HeyTruk records that you went to pre-order and nothing else.
When you arrive
Live Drops are sold at the window like anything else. There is nothing to show in the app for a Drop, unless you pre-ordered, in which case follow the merchant's instructions from their ordering page.
After it ends
The Drop's page reads "This drop has ended" and moves to Previous. Tap View merchant to see what else they have on.
Checked against the app on October 5, 2026.